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General

What are our office hours of business?

Phone Lines are Open: Monday through Thursday 9:00 am to 4:00 pm, Friday 9:00 am to Noon

What is the street address for overnight deliveries?

577 NC Hwy 16 South
Taylorsville, NC 28681

Do we accept payments by credit card?

Sorry. No.
At this time, BSI only accepts checks or money orders.

Third Party Administration Dept.

Why am I having trouble with my initial login?

The first time you log on as an employee, you must use your Social Security number as your ID.
For your initial login, the site does not accept your medical plan ID number.

I have forgotten the password that I set up. What do I do now?

You must call our office to have it reset. This can not be accomplished via email.

Do you accept assignment to the provider of my claim?

Yes.

Do you accept electronic claim submissions?

Yes. HelthSmart EDI Payor ID: 51883

BCBSNC

What number do we call for help with our BlueCross and BlueShield policy?

BCBSNC Customer Service: 877-258-3334

Guardian

What number do we call for help with our Guardian policy?

Guardian Customer Service: 800-627-4200

United Heathcare

What number do we call for help with our United Healthcare policy?

United Healthcare Customer Service: 800-357-0978

WellPath

What number do we call for help with our WellPath policy?

WellPath Customer Service: 800-935-7284

Where do I turn for Dental Coverage Questions?

Flexible Benefit Plans: 828-632-4970
Guardian Plans: 800-627-4200
Reliance Plans: 800-497-7044